FAQS...
Q: Where do you make your pieces?
A: Everything is made in-house in our home studio. We do all of our art designing, beading, stamping, sculpting, wire working, and magic-crafting at our studio.
Q: Do you accept custom order requests?
A: Yes! Please go to the Contact Us page and submit a request with what you would like to have made. We will be in contact with you to go over details and then have a custom item on the site for you to purchase. Once you purchase your custom listing work on your piece will begin. We LOVE doing custom work and making your imaginings come to life! ✨💜🧚
Q: My order is a gift - can you put it in a gift box for me and send it to the gift recipient?
A: All orders come beautifully packaged in a pale pink, sliding drawer jewelry gift box with a black velvet lining and black satin pull tab. Your item will be placed lovingly inside the box with a thank you card and care instructions. The receipt is emailed to you on the day you order not placed in the box.
Q: Do you ship internationally?
A: Yes, and we have many carrier options you can choose from.
Q: Where's the email confirming my order?
A: If you do not see the email in your inbox, please be sure to check your junk, spam, and promotions folder as it may have gotten filtered out by your email server. Be sure to add our address to your contact list, so you don't miss any emails from us. You can always log into your account on our page to check your order status and tracking number.
Q: Will I have any customs or duty taxes that need to be paid on my order?
A: If you live outside of the US you will have to pay the tax/duty rates that your country has in place on your purchase. Please contact your customs office to find out what that rate is.
Q: Can I cancel my order.
A: We do not accept cancelations. That being said, if you noticed the size you ordered is wrong, or you put the wrong metal type or something of that nature, please send us a message, within an hour of purchase, via the "Contact Us" form and we will be happy to make that adjustment prior to crafting your piece and shipping.
Q: How long will it take to ship my order?
We strive to get orders crafted and ready to ship as quickly as we can, and with the high level of quality you expect and deserve. The art pieces are very detailed work and take many hours to craft. Depending on the season and how many orders there are it may take up to 10 business days to craft and process your order. If you need your order quickly, we recommend choosing expedited delivery and sending us a message via the "Contact Us" form.
Q: Do you accept returns?
A: Please visit our "Refund Policy" page.
Q: Do you have any discounts available?
A: Yes! Join our fairy circle down below and sign up for emails and text messaging and a 10% off code will be emailed for use on your first purchase.
Q: Do you offer wholesale orders/pricing?
A: Yes, wholesale ordering/pricing is available. Please submit the contact form to us with your request.
Q: Any other questions?
A: Please submit the contact form to us with your question and we will reply within 1-2 business days.